An Instant Connection with Your Customers.

SmartConnect Customer Engagement

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Build strong customer relationships.

SmartConnect’s suite of online tools help you engage customers, starting on their first visit.

Marketing

Use WiFi, text, and email to reach new and existing customers. Grow and manage your customer list with our simple to use CRM tool.

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Loyalty

Encourage repeat business by providing valuable rewards to customers. Offer comp items and sell company-branded gift cards.

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Feedback

Use ratings and surveys to discover what you are doing well and where you can improve. Learn how to best serve your customers.

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*SmartConnect is powered by FanConnect and purchased separately from Smartwerks POS.

MARKETING

WiFi Connect

Offer free WiFi in exchange for contact information.

Expand your customer list.

Offer free WiFi access to your store visitors and grow your customer list, quickly. Instead of a clunky password, guests simply provide their mobile number, email address, or Facebook account and agree to receive communications from your business.

customer engagement tools
customer engagement tools

Stay in touch. Effortlessly.

With new customers on your list, start sending automated texts or emails to show appreciation and bring them back to your store. Since SmartConnect knows when an existing customer returns to your business, send promotions based on the length of time since their last visit.

A marketing machine.

More store visits. More money spent. More loyal customers.

Mobile Marketing

Use the power of mobile to connect with your customers.

Connect with text.

Stay in touch with customers with automated or scheduled text messages. Announce new promotions or products, offer mobile coupons, or simply say hello.

Simple opt-in.

Customer signup takes just seconds using an iPad kiosk, a texted shortcode, or by logging into free WiFi. Improve relationships, many customers at a time.

Access data quickly.

Pull up your mobile marketing account anywhere, on any device. View customer information, current promotions, campaigns, and reports quickly. No software to install.

Email Marketing

Still the most cost-effective way to reach your customers.

Email. Create, send, track.

Send automated or scheduled email messages and keep your brand at the front of your customers’ minds. With a library of templates and a drag-and-drop builder, create emails painlessly. Then send them to your customer list, which is managed with our CRM (Customer Relationship Manager). Quickly analyze the results of your campaigns with our delivery tracker.

Automate. Then automate some more.

As a business owner, you don’t have time to manually send messages for every occasion. This is where Automated Promotions come in. Set up text messages and/or emails that SmartConnect will automatically send to customers on holidays or for special events. Here are just a few examples:

  • Account Activation

  • Anniversary

  • Christmas

  • Specific Day of the Week

  • Memorial Day

  • Overdue Visit

  • Account Registration

  • Birthday

  • Mother’s Day

  • Mobile/WiFi Opt-In

  • Labor Day

  • Repeating Promotion

Birthday Club

Everyone loves receiving a birthday gift. Boosts sales and grow your customer list by surprising customers via text/email with a coupon or free item on their birthday. With SmartConnect’s Birthday Club service, we create all texts and emails for you, including a birthday card mailing to local residents in your core demographic.

customer engagement technology

Your message, delivered anywhere.

With SmartConnect, reach your customers quickly. Wherever they may be.

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LOYALTY

Rewards

Keep customers coming back time after time.

Repeat visits, encouraged.

Give customers a reason to return to your business. By offering cash rewards instead of a confusing points system, customers will find real value and visit your store again and again. Rewards are redeemed using an issued card or a mobile number.

Gift Cards

Increase word of mouth with customized, branded gift cards.

The gift that keeps giving.

Gift cards are extremely effective at bringing new customers into your business. Often thought of as “money to burn,” customers with a gift card will spend 20-50% more than they would on a regular visit. They are also a great way to boost your company’s cash flow.

Levels

Not all loyalty is created equal. Establish different levels of rewards for different levels of loyalty (e.g. Silver, Gold, and VIP). Membership classes turn casual customers into loyal customers and loyal customers into raving fans.

Comps

Offering complimentary items (“comps”) expands the marketing possibilities for your business. Entice customers to return for an on-the-house product or service that your company provides.

Refer a Friend

Reward customers for increasing word of mouth about your business. By including a simple ‘Share’ link in your text/email communications, loyal customers can introduce (and get credit for introducing) your company to their friends and family.

Build loyalty, in no time.

Sign up for a Free Demo to see how SmartConnect works.

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FEEDBACK

Ratings

Find out what your customers really think and serve them better.

How are you doing?

Send rating requests to your customers to gauge your company’s performance. Is a product meeting expectations? Is a service you provide actually helpful? A standard 5-star rating system keeps things simple and encourages customer participation and engagement.

Surveys

Learn what you’re doing well and where you need to improve.

Discover why.

Receive in-depth information and feedback from your customers. Learn how they found out about your business. Discover what they like and don’t like. Keep your finger on the pulse of your customers so you can meet their needs accordingly.

Don’t have the time?

We understand that you might not have the time to set up WiFi Connect, text and email campaigns, rewards, or even automated promotions. That’s why we offer the Marketing Suite, a service that takes care of it for you. Focus on your business and we’ll take care of the rest. For all of the details, please contact us.

A quick look at the numbers.

On average, SmartConnect customers have:

26%
higher monthly open rates
175+
monthly email opt-ins
22+
daily WiFi logins

Attention Resellers:

SmartConnect is a great opportunity for you.
Please contact us for details.

Flexible pricing from day one.

We want SmartConnect to work for you. That’s why we offer several different pricing options based on the specific needs and goals of your business. To learn more, please take a minute to contact us.

Get a Free Demo of SmartConnect.

See how it works, with no pressure and no commitments.

 

*SmartConnect is powered by FanConnect and purchased separately from Smartwerks POS.