Whether or not you agree with the idea that “the customer is always right,” strong customer relationships are key to your company’s success. With Smartwerks, you’ll have tools you need to provide a more personalized experience and reward your repeat customers for shopping in your store.
The Rewards Program
With Smartwerks Rewards, you’ll bring in new customers while keeping the ones you have. Customer rewards are earned in two ways: through everyday purchases at your store and through referrals of friends and family.
Rewarding a customer’s loyalty to your store is a smart and effective business strategy. As part of rewards, each time a customer buys item(s) exceeding a certain amount, they earn discount dollars toward future purchases. The more they spend, the more they earn.
Refer and earn.
With Referral, customers earn discounts for future purchases by sending their friends and family to your store. By providing an incentive for your loyal customers to promote your business, you get more customers, they get lower-priced merchandise, and a great partnership begins.
Here’s more on how Rewards works.
Turn your customers into loyal fans.
As a business owner, you probably already know that it’s cheaper to keep an existing customer than it is to find a new one. Like 25 times cheaper! But convincing customers to come back to your store is time-consuming and overwhelming. Or at least it used to be. With SmartConnect, everything has changed. You’ll increase customer retention and loyalty by helping you do four key things, faster and easier than you ever thought possible.
*SmartConnect is purchased separately from Smartwerks POS.
This time it’s personal.
Customers want to know that if they keep returning to your store and spending money, you’ll appreciate their loyalty. And they want to know that if they have a bad experience, you’ll care enough to resolve it for them in a reasonable amount of time. Smartwerks simple POS provides the tools that allow you relate to a customer on a personal level.
Smartwerks helps you get to know the most important things about your customers– the things that will improve their buying experience. All when it’s convenient for you. See who your best customers are and what they like to buy.
Special offers on special days.
Keep track of important dates in your customers’ lives–like their birthday. Send them an email saying, “Happy Birthday! We’d like like to offer 25% off your favorite item.” Or send them information on an exciting new product that you think they’ll like.
Call them by name.
Most people appreciate it when you address them by name. When entering a sale, the customer’s first and last name prominently display at the top of screen. A simple, “How’s your day going, Dean?” can work wonders in creating a more personalized experience.
See it in action.
In this video, discover how Smartwerks helps you:
Process sales faster and more accurately.
Bring in new customers and keep the ones you have.
Manage your employees better.
Spend money on the right products.
Use powerful analytics to make smarter decisions.
“I decided to go with Smartwerks software, and it has proven to be a great decision. It is easy to train new employees, and I love the way it keeps track of my inventory. The staff is very helpful and accommodating.”