Whether or not you agree with the idea that “the customer is always right,” strong customer relationships are key to your company’s success. With Smartwerks, you’ll have tools you need to provide a more personalized experience and reward your repeat customers for shopping in your store.
This time it’s personal.
Customers want to know that if they keep returning to your store and spending money, you’ll appreciate their loyalty. And they want to know that if they have a bad experience, you’ll care enough to resolve it for them in a reasonable amount of time. Smartwerks simple POS provides the tools that allow you relate to a customer on a personal level.
Smartwerks helps you get to know the most important things about your customers– the things that will improve their buying experience. All when it’s convenient for you. See who your best customers are and what they like to buy.
Special offers on special days.
Keep track of important dates in your customers’ lives–like their birthday. Send them an email saying, “Happy Birthday! We’d like like to offer 25% off your favorite item.” Or send them information on an exciting new product that you think they’ll like.
Nothing improves the customer experience more than an efficient checkout process. No one wants to wait in long lines or for a slow cash register. With Smartwerks Point of Sale, you’ll process sales faster, and more accurately, than you ever have before.
Call them by name.
People appreciate it when you address them by name. When entering a sale, the customer’s name displays prominently at the top of screen. A simple, “How’s your day going, Dean?” can work wonders in creating a more personalized experience.
A simple way to text your customers.
Integrated with Smartwerks, our SmartConnect text messaging solution helps you attract new customers, boost sales, improve customer service, and generate repeat business. Text messages have a 98% open rate, 60 times higher than that of email. And almost all are read within 2 minutes of receiving them. Best of all, 85% of consumers say they would rather be contacted through text than with a phone call or email.
Summer Sale still going strong at Sammy’s Sleep Shop. Enjoy 30%-50% OFF select furniture and sleep items! Show this text for an additional 5% OFF.
Today 12:05 PM
Hi from Sammy’s. We hope you like your new items. If you ever have a problem or need assistance with your product(s), text SUPPORT to 727-491-8425.
Today 9:31 AM
You have an in-home consultation scheduled with Sammy’s Sleep Shop tomorrow (9/13) at 2:30PM. Text 1 to confirm, 2 to cancel, or 3 to reschedule.
Today 12:27 PM
Thanks for visiting Sammy’s. If you have a minute, please leave a review your experience. Reply 1 for a Google Review or 2 for a Facebook Review.
The Rewards Program
With Smartwerks Rewards, you’ll bring in new customers while keeping the ones you have. Customer rewards are earned in two ways: through everyday purchases at your store and through referrals of friends and family.
Rewarding a customer’s loyalty to your store is a smart and effective business strategy. As part of rewards, each time a customer buys item(s) exceeding a certain amount, they earn discount dollars toward future purchases. The more they spend, the more they earn.
Refer and earn.
With Referral, customers earn discounts for future purchases by sending their friends and family to your store. By providing an incentive for your loyal customers to promote your business, you get more customers, they get lower-priced merchandise, and a great partnership begins.
Here’s more on how Rewards works.
See it in action.
In this video, discover how Smartwerks helps you:
Process sales faster and more accurately.
Bring in new customers and keep the ones you have.
Manage your employees better.
Spend money on the right products.
Use powerful analytics to make smarter decisions.
“I decided to go with Smartwerks software, and it has proven to be a great decision. It is easy to train new employees, and I love the way it keeps track of my inventory. The staff is very helpful and accommodating.”