Customer2018-11-28T13:31:29+00:00

Customers

Improve Engagement. Build Loyalty.

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Grow your customer base.

Whether or not you agree with the idea that “the customer is always right,” strong customer relationships are key to your company’s success. With Smartwerks, you’ll have tools you need to provide a more personalized experience and reward your repeat customers for shopping in your store.

customer loyalty app

The Rewards Program

With Smartwerks Rewards, you’ll bring in new customers while keeping the ones you have. Customer rewards are earned in two ways: through everyday purchases at your store and through referrals of friends and family.

Loyalty appreciated.

Rewarding a customer’s loyalty to your store is a smart and effective business strategy. As part of rewards, each time a customer buys item(s) exceeding a certain amount, they earn discount dollars toward future purchases. The more they spend, the more they earn.

customer loyalty app

customer loyalty app

Refer and earn.

With Referral, customers earn discounts for future purchases by sending their friends and family to your store. By providing an incentive for your loyal customers to promote your business, you get more customers, they get lower-priced merchandise, and a great partnership begins.

Here’s more on how Rewards works.

Build your customer list with SmartConnect.

With our suite of marketing tools, you’ll find new customers, create more repeat business, increase cash flow, and improve profits.

WiFi Marketing

Offer customers free in-store Wi-Fi in exchange for their contact information. Then send them automated messages/coupons each time they visit your business.

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Mobile Marketing

Send automated mobile coupons, rewards, texts, and birthday/anniversary club messages to customers that opt-in via kiosk, Facebook, text, or your website.

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Birthday Club

Everyone has a birthday and that can benefit your business. This service offers a gift/promotion to get customers into your store on their special day.

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Marketing Suite

Marketing done for you. A service that connects you with your guests monthly and on birthdays/anniversaries with automated messages, coupons, offers, and surveys.

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More customers. Increased loyalty.

Grow your business many customers at a time, with SmartConnect.

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*SmartConnect is purchased separately from Smartwerks POS and is powered by FanConnect.

Customer Engagement

This time it’s personal.

Customers want to know that if they keep returning to your store and spending money, you’ll appreciate their loyalty. And they want to know that if they have a bad experience, you’ll care enough to resolve it for them in a reasonable amount of time. Smartwerks simple POS provides the tools that allow you relate to a customer on a personal level.

Invaluable insights.

Smartwerks helps you get to know the most important things about your customers– the things that will improve their buying experience. All when it’s convenient for you. See who your best customers are and what they like to buy.

Special offers on special days.

Keep track of important dates in your customers’ lives–like their birthday. Send them an email saying, “Happy Birthday! We’d like like to offer 25% off your favorite item.” Or send them information on an exciting new product that you think they’ll like.

Call them by name.

Most people appreciate it when you address them by name. When entering a sale, the customer’s first and last name prominently display at the top of screen. A simple, “How’s your day going, Dean?” can work wonders in creating a more personalized experience.

See it in action.

Discover how Smartwerks helps you:

  • Process sales faster and more accurately.

  • Bring in new customers and keep the ones you have.

  • Manage your employees better.

  • Spend money on the right products.

  • Use powerful analytics to make smarter decisions.

“I decided to go with Smartwerks software, and it has proven to be a great decision. It is easy to train new employees, and I love the way it keeps track of my inventory. The staff is very helpful and accommodating.”

Kim, Kim’s Fine Jewelry, Summerville, SC

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No pressure. No commitments.

 

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Get to know your customers.
And bring in new ones.

Discover how to charge past your competition and
make every aspect of your business better.

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