Never Miss a Customer’s Birthday.
On average, customers are ready to spend 78% more on their birthday. Get them back to your business on their special day by sending perfectly-timed birthday offers via text and/or email. Automatically.
Send offers they can’t refuse.
Easily connect with your customers on their birthday using an automatic text and/or email message. Each message contains a special offer of your choice (a cash reward, comp, or digital coupon) to give your customers a compelling reason to come back to your business. You can also send a Pre-Birthday message, automatically, 10 days before their actual birthday. That way they can anticipate their gift and plan a special visit to your store.
Make personal connections.
Getting in touch on birthdays is one of the best ways to develop real, emotional connections with your customers. By providing a welcoming environment and something of value, they will gladly come back to your store to spend time and more money. It’s a two-way appreciation that builds loyalty and ultimately turns customers into raving fans of your business. And it takes just minutes to set up, for every customer and every birthday.
No writing involved.
One of the best things about birthday messages is that we have already created the texts and emails for you. Customize them if you want, but there’s really no need. Simply add your can’t-miss offer (a cash reward, complimentary item/service, or digital coupon) to the birthday promotion and you’re ready to go.
More than just birthdays.
Reaching customers on their birthday is huge. But it’s not the only time that you should connect with your customers. With SmartConnect, you can send automated text and/or emails to customers on special days throughout the year. Whether it’s an anniversary, a special event, or just a simple “thank you,” keep your business at the front of your customers’ minds. It only takes a few minutes to set up promotions for the entire year.
Reach out on holidays.
Sending messages on holidays is a great way to stay in touch throughout the year. Customers love these messages because they are personalized, have an uplifting message, and of course include some type of valuable offer. Include an expiring cash reward toward a future purchase, a complimentary item or service, or a digital coupon on those celebrated days throughout the year.
Not just for sending messages.
Sending automated texts and emails is just the start. SmartConnect is a complete set of customer engagement tools that helps you grow your customers list, connect to that list, and give those customers a reason to return to your store. With our feedback system, you’ll understand the needs and wants of your customers so you can serve them better.
Here’s what people are saying.
“As someone who works alongside restaurant owners in one of the busiest cities in the Southeast, I have found that this is a great product for restaurants to use in order to stay connected with their customers on a more regular basis. The platform is easy to use, implementation is quick, and the results speak for themselves when you have a full house even on your slower days.”
Georgia Hospitality & Foodservice Network
“SmartConnect is a great channel partner with Hive VOC! They offer premium services for all business sizes across a wide variety of industries. They add tremendous value for our members, all while providing excellent customer service.”