Your focus could be in the wrong place.
How much time do you spend engaging your customers? If you’re like most business owners, it’s not nearly enough. Hey, we get it. It takes a lot of time and resources to collect customer information, communicate on a consistent basis, and try to get those customers to come back to your store. Intuitively, it makes more sense to focus on bringing in new business. But here’s the problem: you’re missing a huge opportunity.
Attention is the key to retention.
The formula is simple. Increase customer attention and you’ll increase customer retention. In the past, this took way too much time. But with the creation of SmartConnect, things have changed dramatically. Our online tools increase customer retention and loyalty by helping you do four critical things, easier and faster than you ever have before.
Three ways to collect information.
Asking customers for their information is a pain. Most of the time you forget to do it, and when you do remember, it’s a half-hearted attempt to get a phone number or email address. The whole thing seems intrusive, and at worst, annoying. But with SmartConnect, you’ll encourage customers to give you their information, without being the bad guy. And you’ll start growing your customer list faster than you ever imagined.
Give them a reason to come back.
Staying in frequent contact with customers is critical. But that alone won’t get them through the doors. To do that, you need to give them a reason to come back. An incentive. Something that shows your appreciation for their business. Forget about a confusing and misleading points system. You need something that provides real value. Customers will return for a good deal and with SmartConnect, you’ll be able to offer plenty of them.
Gather valuable feedback.
And serve customers better.
So far things have been pretty one-sided. Sending your customers offers and calling it a day is not enough. They need a way to talk to you. To tell you what you’re doing well and where you need to improve. It helps them and it helps you, because you’re able to understand their needs and then take action to meet those needs. SmartConnect helps you get your customers’ side of the story, quickly and easily.
Don’t have the time?
SmartConnect is designed to save you time and energy. But if you’re still short on resources, we have a solution. It’s called the Marketing Suite and it’s a service that takes care of everything for you. Texts, emails, coupons, you name it. Focus on your business and we’ll take care of the rest. For details, please contact us.
Flexible pricing from day one.
Regardless of your industry, we want SmartConnect to work for you. And we’re confident that it will. That’s why we offer several pricing options based on the specific goals of your business. To learn more, please take a minute to request a quote. Let’s work together to improve your customer retention and loyalty.
Everything you need in one place.
Most companies use one piece of software for their CRM, another for text/email marketing, and yet another one to manage their loyalty program. There might be even one more to handle customer reviews and surveys. But with SmartConnect, you have it all in one solution. Once you add a customer to the SmartConnect CRM, you can contact them, reward them, and get their feedback with one set of simple tools.