Turn Your Customers
Into Loyal Fans.

Customer Engagement Software

Watch the Intro Video:

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Your focus could be in the wrong place.

How much time do you spend engaging your customers? If you’re like most business owners, it’s not nearly enough. Hey, we get it. It takes a lot of time and resources to collect customer information, communicate on a consistent basis, and try to get those customers to come back to your store. Intuitively, it makes more sense to focus on bringing in new business. But here’s the problem: you’re missing a huge opportunity.


of a company’s business
comes from existing
customers. 1.


of business owners say
customer retention
is a priority 1.

Small changes lead to giant results.

The latest statistics say that just a 5% increase in customer retention will improve your profits at least 25%. And possibly up to 95%! 2 Think about that. A 95% increase in profits to keep customers who have already bought from you. Customers who have already trusted you, and if you simply did your job, are willing to trust you again.

customer retention software

Attention is the key to retention.

The formula is simple. Increase customer attention and you’ll increase customer retention. In the past, this took way too much time. But with the creation of SmartConnect, things have changed dramatically. Our online tools increase customer retention and loyalty by helping you do four critical things, easier and faster than you ever have before.

Collect customer information without being intrusive.

Stay in consistent contact with your customers.

Give customers a reason to return to your business.

Gather useful feedback from your customers.

Three ways to collect information.

Asking customers for their information is a pain. Most of the time you forget to do it, and when you do remember, it’s a half-hearted attempt to get a phone number or email address. The whole thing seems intrusive, and at worst, annoying. But with SmartConnect, you’ll encourage customers to give you their information, without being the bad guy. And you’ll start growing your customer list faster than you ever imagined.

A texted keyword.

Customers will happily text a keyword to you in return for a cash reward, free item, or coupon. Simply advertise the keyword in your store and let them take the initiative. They’ll get something of value and you’ll get their mobile number.

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Young African woman wearing glasses smiling while sitting alone at a table reading a text message on her cellphone

The tablet kiosk.

Sitting on your store counter, the tablet kiosk displays an offer (a cash reward, free item, or coupon) that customers can redeem by entering their mobile number on the screen. Casually point out the offer and let them take care of the rest. It really is that easy.

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WiFi Connect.

Instead of making customers search high and low for your WiFi password, or worse, get up and ask you for it, they can instead access your Free WiFi using their mobile number, email address, or Facebook login. It’s a seamless process for you and them.

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Stay in consistent contact.

7 out 10 customers 3 will leave your business if they feel you don’t care about them. Still, staying in touch with customers via email or text message is probably not at the top of your to-do list. We understand. The whole process is overwhelming and almost impossible to do on your own. That is, until now. With SmartConnect, you’ll easily connect with your customers on a frequent and consistent basis, wherever they are.

Lifestyle portrait of a young businesswoman sitting with smart phone at the modern train

Automated messaging.

Text and email your customers on their birthday and anniversary. And on holidays. And when they haven’t visited in a while. Automatically. Best of all, the texts and emails have already been written for you. Make simple edits or send just as they are.

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On-demand messaging.

Sometimes you need to send a one-off communication to your customers. Or create a full-blown text or email campaign. Using our library of templates, quickly send a message or series of messages to all of your customers or just a target group of customers. Deliver the message now or at any time in the future. You choose.

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Give them a reason to come back.

Staying in frequent contact with customers is critical. But that alone won’t get them through the doors. To do that, you need to give them a reason to come back. An incentive. Something that shows your appreciation for their business. Forget about a confusing and misleading points system. You need something that provides real value. Customers will return for a good deal and with SmartConnect, you’ll be able to offer plenty of them.

Cash Rewards

It’s a currency that everyone understands. Attach cash rewards to your automated texts and emails so customers can use them for future purchases. Customers can also earn cash rewards on purchases when they join your SmartConnect loyalty program.


Complimentary items are a great way to get customers back to your business. And of course, they are easily attached to your automated texts and emails. Encourage customers to return for an on-the-house product or service that you provide.

Digital Coupons

If you’re still using paper coupons, it’s time to make the switch. Digital coupons have a 77% higher redemption rate, are beautifully designed, and drastically reduce your advertising costs. And it takes just a few clicks to include them in your automated texts and emails.

VIP Loyalty

Not all loyalty is created equal. Establish different levels of rewards for different levels of loyalty (e.g. Silver, Gold, and VIP). By challenging customers to reach the next level, you’ll turn casual store visitors into loyal customers and loyal customers into raving fans of your business.


Reward customers for increasing word of mouth about your business. By including a simple ‘Share’ link in your text and email communications, loyal customers can introduce (and get credit for introducing) your company to their friends and family.

Gift Cards

Gift cards are effective at bringing new and existing customers to your business. Often thought of as “money to burn,” customers with a gift card will spend 20-50% more than they would on a regular visit. They are also a great way to boost cash flow.

Birthday Club

Everyone loves a birthday gift. With our Birthday Club service, boost sales by surprising customers with a coupon or free item on their birthday. We create all texts and emails for you, including a birthday card mailing to local residents in your core demographic.

Gather valuable feedback.
And serve customers better.

So far things have been pretty one-sided. Sending your customers offers and calling it a day is not enough. They need a way to talk to you. To tell you what you’re doing well and where you need to improve. It helps them and it helps you, because you’re able to understand their needs and then take action to meet those needs. SmartConnect helps you get your customers’ side of the story, quickly and easily.


Send rating requests to your customers to gauge your company’s performance. Is a product meeting expectations? Is a service you provide actually helpful? A standard 5-star rating system keeps things simple and encourages customer participation and engagement.


With surveys, you’ll receive in-depth information and feedback from your customers. Learn how they found out about your business. Discover what they like and don’t like. Keep your finger on the pulse of your customers so you can do the things that will keep them coming back.

Feedback on auto-pilot.

Just like texts and emails, we have a library of survey templates, so there’s no need for you to create any content. Sure, you can customize them to your liking or even create one from scratch, but you don’t have to. And surveys can easily be attached to your automated text and emails so you’ll never forget to gather important feedback from your customers.

customer engagement tools

Increase customer retention and loyalty.

Boost profits and take your company to new heights.

Watch Demo Video

Don’t have the time?

SmartConnect is designed to save you time and energy. But if you’re still short on resources, we have a solution. It’s called the Marketing Suite and it’s a service that takes care of everything for you. Texts, emails, coupons, you name it. Focus on your business and we’ll take care of the rest. For details, please contact us.

Flexible pricing from day one.

Regardless of your industry, we want SmartConnect to work for you. And we’re confident that it will. That’s why we offer several pricing options based on the specific goals of your business. To learn more, please take a minute to request a quote. Let’s work together to improve your customer retention and loyalty.

Everything you need in one place.

Most companies use one piece of software for their CRM, another for text/email marketing, and yet another one to manage their loyalty program. There might be even one more to handle customer reviews and surveys. But with SmartConnect, you have it all in one solution. Once you add a customer to the SmartConnect CRM, you can contact them, reward them, and get their feedback with one set of simple tools.

You can’t afford to
miss this opportunity.

You probably already know that it’s cheaper to keep an existing customer than it is to find a new one. Like 25 times cheaper! 4 And while it’s true that increasing customer retention used to take a ton of time, that has all changed with SmartConnect. Only a 5% increase in customer retention can lead to a potential 95% increase in profits. How can you afford to pass that up?

You can’t afford to
miss this opportunity.

You probably already know that it’s cheaper to keep an existing customer than it is to find a new one. Like 25 times cheaper! 1 And while it’s true that increasing customer retention used to take a ton of time, that has all changed with SmartConnect. The latest statistics say that only a 5% increase in customer retention will increase profits at least 25%. And potentially up to 95%. 2 How can you afford to pass that up?

See how it all works.

In this video, discover how SmartConnect helps you:

  • Grow your customer list.

  • Stay in frequent contact with your customers.

  • Encourage customers to come back to your business.

  • Gather valuable feedback from your customers.

  • Turn customers in raving fans of your company.

On average, SmartConnect customers have:

  • 26% higher monthly open rates
  • 175+ monthly email opt-ins
  • 22+ daily WiFi logins


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