In 2020, the ability to stay in consistent contact with your customers is more important than ever. With SmartConnect’s full-set of SMS tools, you can text your customers from almost any device and engage them like never before.
Send bulk text messages to your customers. Announce a new product offering or important store information. Include a special offer bring customers back to your business.
Chat with customers in real-time. Subscribers can reply to your texts, send you text messages, and engage with you in a live, 2-way chat. Engage customers so you can serve them better.
Automatically send subscribers a text message reminder a day or two before their scheduled appointment. Ask them to text a response to confirm, cancel or reschedule.
People trust reviews more than any advertising you can come up with. Easily send review requests (for Google, Yelp, Facebook, or any other site) to your customers via text.
Delivered via text message, contests get attention and are easy to create. Customers either reply to your bulk message or text a keyword to participate in a contest of your choice.
Like contests, SMS polls are a great way to get your subscribers’ attention. They’re simple and it only takes a second for customers to text a response and have their voices heard.
Why text messaging?
Text messages have a 98% open rate, 60 times higher than email. And almost all are read within 2 minutes of receiving them. Additionally, 85% of customers would rather be contacted through text than with a phone call or email. It’s really a no-brainer.
Text Message Today 12:05 PM
It’s Taco Tuesday at La Fiesta. 2 for 1 tacos and all you can eat chips from 4pm-8pm. Bring your family and tell your friends. Can’t wait to see you!
Text Message Today 3:05 PM
Summer Sale still going strong at Sara’s Styles. Don’t miss out on your favorite items! Enjoy 30%-50% OFF! Show this text for an additional 5% OFF.
Text Message Today 10:31 AM
Thanks for choosing the Harrington Inn. How has your stay been so far? Feel free to reply back with a 1-5 (5 being excellent). We appreciate your feeback.
Text Message Today 2:01 PM
Visit Bert’s Brew and receive a free 12oz. pour of our brand new Double IPA, ‘Aperture.’ Must show text. Hurry, offer expires 04/21/20.
Text Message Today 9:31 AM
You have an appointment scheduled with Dr. Keith Horton tomorrow, September 13, at 2:30PM. Text 1 to confirm, 2 to cancel, or 3 to reschedule.
Text Message Today 12:27 PM
Thanks for using Byrd’s Haul Away. If you’re satisfied with our service, Reply 1 for a Google Review, 2 for a Yelp Review or 3 to follow us on social media.
Simple customer signup.
Asking customers to sign up for your messaging list can be a pain. It seems intrusive, and at worst, annoying. But with SmartConnect, you’ll encourage customers to opt-in, without being the bad guy. And you’ll stay in touch long after the sale is over.
Customers will happily text a keyword to you in return for a discount or special offer. Simply advertise the keyword in your store and on social media and let them take care of the rest. Your subscribers will get something of value and you’ll get a way to keep in touch.
A scanned QR Code.
In just seconds, you can create and print a QR Code. Display it at checkout and on your website, and when a customer scans the code with their phone, they are added to your messaging list. Don’t forget to include an irresistible offer!
An iPad on your counter.
Sitting stylishly on your store counter, the Loyalty Kiosk displays an irresistible offer that customers can redeem simply by entering their mobile number on the screen. Casually point out the offer and let the tablet handle customer signups.