Don’t Lose Another Customer.
More than just a loyalty or rewards program, our customer engagement tools help you grow your customer list, stay in contact with that list, and give those customers a compelling reason to return to your business. Start turning everyday customers into raving fans of your business.
Grow your customer list.
Asking customers for their information is a pain. Most of the time you forget to do it, and when you do remember, it’s a half-hearted attempt to get a phone number or email address. The whole thing seems intrusive, and at worst, annoying. But with SmartConnect, you’ll encourage customers to give you their information, without being the bad guy. And you’ll start growing your customer list faster than you ever imagined.
Give them a reason to return.
Staying in frequent contact with customers is critical. But that alone won’t get them through the doors. To do that, you need to give them a reason to come back. An incentive. Something that shows your appreciation for their business. Forget about a confusing and misleading points system. You need something that provides real value. Customers will return for a good deal and with SmartConnect, you’ll be able to offer plenty of them.
Gather valuable feedback.
And serve customers better.
So far things have been pretty one-sided. Sending your customers offers and calling it a day is not enough. They need a way to talk to you. To tell you what you’re doing well and where you need to improve. It helps them and it helps you, because you’re able to understand their needs and then take action to meet those needs. SmartConnect helps you get your customers’ side of the story, quickly and easily.
It works with almost
any type of business.
Everything in one place.
Most companies use one piece of software for their CRM, another for text/email marketing, and yet another one to manage their loyalty program. There might be even one more to handle customer reviews and surveys. But with SmartConnect, you have it all in one solution. Once you add a customer to the SmartConnect CRM, you can contact them, reward them, and get their feedback with one set of simple tools.
Here’s what people are saying.
“As someone who works alongside restaurant owners in one of the busiest cities in the Southeast, I have found that this is a great product for restaurants to use in order to stay connected with their customers on a more regular basis. The platform is easy to use, implementation is quick, and the results speak for themselves when you have a full house even on your slower days.”
Georgia Hospitality & Foodservice Network
“SmartConnect is a great channel partner with Hive VOC! They offer premium services for all business sizes across a wide variety of industries. They add tremendous value for our members, all while providing excellent customer service.”