Located 20 short minutes from beautiful Clearwater Beach, Florida, Smartwerks, Inc. and our sister company, TylerNet, Inc., have been helping businesses for over 40 years.
We created SmartConnect to give small to mid-sized businesses a way to connect with their customers in a personal way using text messaging.
In 2020, social distancing and building capacity restrictions have dramatically reduced the number face-to-face interactions with your customers.
In the past, email would have been the solution to this problem. But since most everyone has an inbox flooded with generic promotional emails, it’s just not as effective as it used to be.
Thankfully, SMS/text messaging has picked up the slack.
There are two ways to look at business text messaging:
- Impersonal, spammy, and annoying
- Personal, conversational, and friendly
We like the second option.
Some SMS services only let you send messages to your customers. While this is extremely effective in certain situations, this method alone is not the way to build personal relationships.
On the other side, two-way text conversations provide customers with the one-on-one attention they’re looking for. They can reply to all of your messages, send you a new text, and engage in a 2-way live chat with you, all from their normal texting app.
This helps you engage customers on all parts of their journey: before the sale, during the sale, and after the sale. And it helps them develop an emotional connection with your business, which is what keeps them coming back to your business time and time again.
Please take a look around the website to learn more about how SmartConnect can help you connect with your customers on a personal level. We look forward to hearing from you!