FAQs
My cash register works just fine. Why should I switch to a Point of Sale system like Smartwerks?Aaron Pancoast2020-01-03T18:38:29+00:00
A cash register is fine for processing simple sales that require the exchange of cash and a receipt. Beyond that, a cash register is extremely limited in its capabilities:
- A cash register cannot handle more complex transactions like customer deposits, deliveries, or layaway.
- A cash register cannot keep statistics of items sold so that you can view your best selling products later.
- A cash register cannot store customer information (name, email addresses, birthdays) so you can improve relationships with your store visitors.
- A cash register cannot help you make decisions about what inventory to buy.
- A cash register cannot help you manage your employees.
As you can see, cash registers and even over-simplified Point of Sale systems cannot do much. Thankfully, Smartwerks can handle all of these things (and many more) with ease. If you want to grow your company, it’s time to get rid of the cash register and start making smarter and more effective business decisions.
How can Smartwerks increase my profits?Aaron Pancoast2020-01-03T18:39:28+00:00
Smartwerks has an extensive set of reporting tools that provide invaluable information about your company. They answer questions like:
- What kind of profit have I made over the past six months? And over the past year?
- Which specific items are selling? Which ones are not?
- Which product line is bringing in the most profit?
- What is my current inventory costing me?
- What items should I buy this week?
- Which stores are doing well? Which ones are losing money?
- Who are my loyal customers? And who are the ones that never pay on time?
- Who are my star employees? And who are the less effective ones?
- How much have we spent on utilities over the past three months?
This is only a small sampling of the type of information that Smartwerks provides. Armed with this data, you’ll be able to make the decisions necessary to increase your profits and grow your business.
Will Smartwerks save me time?Aaron Pancoast2020-01-03T18:42:27+00:00
Yes. As a business owner, you don’t need anything else on your plate. Smartwerks takes care of a ton of the grunt work, leaving you time to focus on the stuff you really need work on. Chat with a customer, start a new marketing campaign, or take a much-needed day off.
- Spend less time ordering.
- Spend less time dealing with irate customers.
- Spend less time managing employees.
- Spend less time fixing technology.
- Spend less time training.
- Spend less time worrying.
Is Smartwerks cloud-based?Aaron Pancoast2020-01-03T18:34:16+00:00
Yes. You can access real-time information for all of your stores at any time, from anywhere. The servers are located at our offices in Florida so you do not need one at your store. And you won’t have to worry about backups or service contracts. We take care of that stuff.
Can I operate more than one store with Smartwerks?Aaron Pancoast2020-01-03T18:31:19+00:00
Yes. Smartwerks will work in a single store or multi-store environment. The software is designed to provide information that will enable you to analyze performance on a company-wide or individual store basis.
Can I access Smartwerks on my mobile device?Aaron Pancoast2020-01-03T18:48:35+00:00
Yes. If you have internet access on your tablet or smartphone you can use Smartwerks Easy Sales to process carryout sales and deliveries. Additionally, with Easy Sales you can create price quotes, look up sales transactions, and view/edit the customer directory. Back office processing is performed on a laptop or desktop computer.
How many devices can we have for a single location?Aaron Pancoast2020-01-03T18:56:07+00:00
You can have as many devices as you need at a single location. There is an additional fee for each device.
Can we access the back office from anywhere?Aaron Pancoast2020-01-03T18:56:50+00:00
The back office can be accessed anywhere you have an internet connection and a Windows computer.
I repair items in my store. Does Smartwerks have a way to manage this process?Aaron Pancoast2020-01-03T18:57:51+00:00
Yes. Our simple Work Order app lets you track repair items. You can use your webcam (or a connected phone) to take high-quality before, during, and after photos of the item being serviced. Attach notes or other comments to these photos and print them out for the customer to give them full confidence in the completed job. The Work Order app can also track serial numbers for serviced items.
I’d like to be able to track my employee hours. Can Smartwerks do this?Aaron Pancoast2020-01-03T19:00:42+00:00
Yes. Smartwerks Time Clock app is a simple screen that your employees use to clock in and clock out. The corresponding Time Clock report is used to track hours over a specified date range.
How do I import my inventory items into Smartwerks?Aaron Pancoast2020-01-03T19:01:34+00:00
If you are using another software package, you can export the inventory information to an Excel spreadsheet, which will then be used to import your inventory into Smartwerks. If your current system doesn’t let you do this, or you are working with a manual system, Smartwerks will provide a spreadsheet template and guide you through the process of entering the appropriate information.
What about training and ongoing support?Aaron Pancoast2020-01-03T19:02:56+00:00
Smartwerks Point of Sale is easy to use and learn. But if you run into any issues, we offer both online and onsite training to meet your individual requirements. We understand that our success depends on your success.
How often is Smartwerks Point of Sale updated, and what is the cost?Aaron Pancoast2020-01-03T19:03:51+00:00
We are always making Smartwerks better. Updates are released quarterly or more frequently, depending upon our customers’ needs. The cost is included in our monthly subscription fee.
Can Smartwerks help me improve my business?Aaron Pancoast2020-01-03T19:05:01+00:00
That depends on you. Smartwerks is a toolset that is designed to provide you timely and accurate information about the crucial elements of your business. However, like any tool, you have take action to achieve the desired results. With your commitment, Smartwerks will be one the best investments you have made in your business.
How is Smartwerks different from other software companies?Aaron Pancoast2020-01-03T19:06:15+00:00
Smartwerks has over 30 years of experience in providing solutions and personalized support to small and medium-sized companies. In that time, we’ve come across almost every situation you can think of. Let this experience help your business.
Is Smartwerks available outside of the United States?Aaron Pancoast2021-01-13T19:58:22+00:00
No. At this time, Smartwerks is only available in the United States of America.
See it in action.
In this video, discover how Smartwerks helps you:
Process sales faster and more accurately.
Bring in new customers and keep the ones you have.
Manage your employees better.
Spend money on the right products.
Use powerful analytics to make smarter decisions.
“I decided to go with Smartwerks software, and it has proven to be a great decision. It is easy to train new employees, and I love the way it keeps track of my inventory. The staff is very helpful and accommodating.”
Kim, Kim’s Fine Jewelry, Summerville, SC
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